In the event that the pump of the sink soap dispenser moves while it is in use it is likely to be caused by incorrect installation.
Hand soap dispenser stuck.
For a delta soap dispenser this takes only minutes and requires only one tool.
Many soap dispensers lock when you push the pump all the way down and rotate it by 90 degrees.
The two most common problems on hand pumps are that the pump fails to retract or it fails to dispense soap.
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Is the soap dispenser pump stuck.
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If the dispenser is the type that makes use of a bottle of liquid soap this needs to be fitted into the body of the casing properly.
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Or just as bad the soap squirts out in some strange direction and misses your hand completely.
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The pump section must be straight and properly screwed or pushed into place.
If the pump fails to retract the pump may be locked so it seems to be stuck.